PRIVACY POLICY (GDPR + Kenya Data Protection Act Compliant)

On_Call Medi Sollutions Ltd

Effective Date: 2 Sep 2025

On_Call Medi Sollutions Ltd is committed to protecting your personal data in compliance with the Kenya Data Protection Act (2019) and the General Data Protection Regulation (GDPR) for international users.

1. Information We Collect

We may collect:

• Full name, phone number, email address
• Billing and delivery address
• Company details (for hospitals, clinics, labs)
• Payment information (processed securely via third parties)
• Website usage data (IP address, cookies, device info)

2. Legal Basis for Processing (GDPR)

We process your data based on:

• Consent – when you opt in to marketing
• Contractual necessity – to fulfill orders
• Legal obligation – regulatory compliance
• Legitimate interest – improving services and security

3. How We Use Your Information

We use your data to:

• Process and deliver orders
• Provide customer support
• Improve website and services
• Send updates, promotions, and order notifications
• Comply with legal obligations

4. Data Sharing

We only share data with:

• Delivery/logistics partners
• Payment processors
• Regulatory authorities (when required)

We do not sell your data.

5. International Data Transfers

If you are outside Kenya, your data may be transferred and stored securely in jurisdictions that comply with GDPR safeguards.

6. Data Retention

We retain your data only as long as necessary for business, legal, or regulatory purposes.

7. Your Rights (GDPR + Kenya Law)

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion (“Right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

8. Security

We implement strong technical and organizational safeguards to protect your data.

9. Cookies

We use cookies to improve user experience. See our Cookie Policy below.

10. Contact Us

On_Call Medi Sollutions Ltd
📧 Email: info@oncallmedisollutions.com
📞 Phone: +254 743 772 811
📍 Location: Nairobi, Kenya