WARRANTY POLICY

On_Call Medi Sollutions Ltd

1. Warranty Coverage

On_Call Medi Sollutions Ltd provides warranty coverage on selected medical equipment to ensure reliability, safety, and performance. Warranty periods vary by product and manufacturer.

2. What the Warranty Covers

• Manufacturing defects
• Faulty components under normal use
• Mechanical or electrical failures (not caused by misuse)

3. What the Warranty Does NOT Cover

• Damage due to misuse, negligence, or improper handling
• Unauthorized repairs or modifications
• Wear and tear from normal usage
• Damage caused by power surges or improper installation

4. Warranty Period

• Standard warranty ranges from 6 to 12 months, depending on the product
• Specific warranty details are provided at the time of purchase

5. Warranty Claims Process

To make a claim:

1. Contact us via email or phone
2. Provide proof of purchase
3. Describe the issue (photos/videos may be required)

We will assess and:

• Repair the product, or
• Replace defective parts, or
• Provide a replacement unit (where applicable)

6. Important Notes

• Warranty is only valid for the original purchaser
• Transport costs may apply unless stated otherwise

Contact

📧 info@oncallmedisollutions.com
📞 +254 743 772 811

SHIPPING POLICY

On_Call Medi Sollutions Ltd

1. Order Processing

• Orders are processed within 1–3 business days after payment confirmation

2. Delivery Locations

We deliver across Kenya and can arrange international shipping upon request.

3. Delivery Time

• Nairobi: Same-day or next-day delivery
• Outside Nairobi: 1–3 business days
• International: Varies by destination

4. Shipping Costs

Shipping fees depend on:

• Location
• Product size and weight

5. Order Tracking

Customers will receive updates via phone or email.

6. Delays

Delays may occur due to unforeseen circumstances such as weather, logistics issues, or customs (international orders).

RETURNS & REFUNDS POLICY

On_Call Medi Sollutions Ltd

1. Returns Eligibility

We accept returns if:

• The product is defective or damaged
• The wrong item was delivered

2. Return Conditions

• Item must be unused and in original packaging
• Return request must be made within 7 days of delivery

3. Non-Returnable Items

• Used medical equipment
• Consumables (e.g., gloves, syringes)
• Customized or special-order items

4. Refunds

• Approved refunds are processed within 7–14 business days
• Refunds are issued via original payment method

5. Exchanges

We replace defective or incorrect items at no extra cost.

6. Return Process

Contact us with:

• Order details
• Proof of issue (photos/videos)